Security

Security is the first conversation, not the last.

Retivo is designed to earn a place next to your data without ever holding the sensitive parts of it. Here is exactly how that works.

We operate on player_id and behavioural features. Names, emails, documents and payment details never leave your side.

Data is read through your API. Retivo does not sit inside your core systems or hold credentials to them.

The analytical store runs on infrastructure you control. The data stays in your environment.

Every pilot includes a penetration test before anything is trusted with production traffic.

A security and access audit is completed before any rollout beyond the pilot brand.

Access is scoped by role. People see what they need for their job, and no more.

The model links behaviour to a player_id only. It never needs to know who the person is.

Formal certifications and a full data-processing agreement are prepared per engagement. Ask us for the current documentation during your pilot.

Compliance & responsible gaming

Built to fit how you stay compliant.

GDPR-aligned by design - we hold no PII, so player-data requests stay on your side.
Every decision is auditable - classical ML you can trace, not a black box.
Fits your responsible-gaming and regulatory process - we support it, we do not replace it.

We run a control group against your current CRM and show the difference. No invented figures - your number.